Shipping and Returns
Ultimate Sports Online tries to ship all orders within 24 hours. Most surfboards and SUP boards ship within 48 hours. If we are unable to ship immediately you will be contacted.
Free shipping on SUP boards is to the nearest terminal for pick up. If you would like door delivery please let us know and this can be arranged for an additional fee.
We have partnered with MyUS.com to offer convenient, fast international shipping to more than 225 countries for our customers. MyUS.com members receive deeply discounted shipping rates, exceptional customer service, 24/7 online access to their account, and access to other services.
Sign up with MyUS.com and receive your own U.S. street address to receive merchandise. Purchases can be made from any website or store within the U.S. Those items are shipped to your U.S. address, where MyUS.com provides specialized international package forwarding services from your new U.S. address to your international address.
Note: Use MyUS.com Personal Shopper service to make a purchase from websites that do not accept international credit cards or those with international billing addresses. MyUs.com accepts all major credit cards and also accept wire transfers, and will make the purchase on your behalf.
Follow these two steps for international delivery:
1. Get your own U.S. address in America at www.MyUS.com.
2. Use your new U.S. address, provided by MyUS.com, when placing your order on U.S. websites.
If you are ordering multiple items, you will enjoy the most savings by using MyUS.com Premium Service. This gives you the ability to consolidate packages, which saves you even more on international shipping.
If you would like magazines, letters and catalogs from the U.S. the Premium+Mail service is for you.
RETURNS and REFUNDS
All sale and clearance items are final. No returns on sale/used or clearance items. ALL STAND UP PADDLE BOARD, PADDLES, BODYBOARD, SURFBOARDS, WAKESURFERS, SKATEBOARD PRODUCTS, SKIMBOARD, KAYAKS , INFLATABLE ITEMS, RAMPS AND BICYCLE SALES ARE FINAL!!!!!!!
You may return goods (Excluding the items listed above) for any reason within 5 days of receipt of your shipment and receive a refund. All items must be unused and in new condition, with all manufacturer tags attached. All items that are returned and received used or not in resell condition; will be shipped back to the customer at customer’s expense.
No return will be allowed without a written return authorization number (RA#) and all returns will be subject to a 15% restocking fee. Simply call us for an RA#, mail the product back with an explanation for the return; along with a copy of your receipt and RA# on package. If your item received free freight this cost will be deducted from your return plus the additional 15% restocking fee. Customers will not be refunded their freight charges and are responsible for freight costs to return the product.
We suggest that you ship back returns with tracking and or insurance. Ultimate Sports Online is not responsible for lost, damaged, or stolen packages in transit.
Allow 1-2 work weeks from date we receive the return to process and credit the account used in original order.